City Utility Billing / Account Information
Your city utility bill includes water and sewer usage and garbage pick up. Visit our Citizens Page to find out who handles you trash, electric and gas utilities.
Billing, Account and Service Information:
To establish new service you will need to complete a Utility Service Application which may be downloaded from our website or obtained from City Hall.
There will be a deposit of $85.00. If you are in the office before noon, you may have same day service. If it is after noon, you will be connected the next business day. If the water is off, you will need to make an appointment and someone must meet the technician at your home. If you have questions about the application process you can contact City Hall.
Water and Sewer Rates
Having service turned off.
To have your service turned off, you will need to complete a Request to Turn Off Service form and bring it, along with a picture ID to City Hall. You may download the form from our website or contact City Hall for a copy.
Transferring service from one house to another in Krum
You will need to fill out a new application for your new residence, and fill out a turn off order for the residence that you are leaving.
Moving out of Krum
You will need to come in to the office with picture ID and fill out a turn off request. The form may also be faxed to you.
Water bills are sent out on the 1st of the month. Payment is due before the 16th of each month by 5:00 p.m. If the 16th of the month falls on the weekend, payment willl be accepted through 5:00 p.m. the following business day. All bills not paid by the due date will incur a late penalty of $10.00 for balances of $100.00 or less and a 10% penalty will be incurred on balances over $100.00. Customers have ten days to pay their bills and late penalty after the due date of the 16th, before disconnection occurs. There is a $30.00 administrative fee if payments are not received by 5:00 pm. on the 26th of the month. There is a night drop located at City Hall for your convenience but payments MUST be in the drop box prior to 5:00p.m.
Paying your bill
You may pay your bill by:
Late notices are sent out on the first business day after the due date of each month. Late payments are due ten (10) days after the due date to avoid disconnection of service. Services will be disconnected if payment is not received. You will then pay your account balance in full, plus a $30.00 administrative fee to have your service restored. If your water is disconnected for non payment, you MUST be at home to have your water service restored. This is due to liability reasons.
Reasons for Service Termination:
Water service may be cut off for any of the following reasons:
Why is my bill so high?
Your bill is based on how much water passes through your meter, so whether it is used or wasted, you pay for every drop. That is why it is important to use water wisely.
Why was my bill estimated?
Sometimes we have to estimate a meter reading. This happens when a meter is covered by a car, brush or limbs, ice, etc. When this happens, your water usage is estimated based on your past water use. Any overestimate or underestimate will be automatically corrected on your next bill. You can help us serve you better by keeping your meter uncovered and easy to reach.
What is Sewer?
Sewer or wastewater is the used water that goes down the drains inside our houses and businesses.
What causes occasional taste and odor changes in my water?
All water has its own unique taste and odor characteristics. Krum like many other water suppliers, occasionally experiences taste and odor changes. Algae, temperature changes, excessive rain or lack thereof are all constituents that can the alter taste and smell of the water. These changes do not affect the safety of the water.
Trash pickup times.
Sanitation service is on Wednesday of each week. Please have your bagged items out by 7:00 am each week. NO LOOSE TRASH this includes brush not to exceed 4 ft bundled lengths, junk appliances (including refrigerators) and furniture. If you have additional questions, please contact City Hall.
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